(4.5 / 5)1539+ Ratings

GiftTree Reviews

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Overall Rating

4.5
20 Reviews
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About GiftTree

GiftTree is a renowned online platform that offers a wide array of gifts and gift baskets. Their offerings include wine, fruit, gourmet, and champagne gifts. They have a vast selection of exciting gifts, and they are known for their handcrafted notecards that include a personal message inside every gift. They have been in the business for over 26 years, providing exceptional customer service and gifting know-how.

They also offer business gifting services, making corporate gifts easy to choose and send. Their new arrivals section offers a wide range of gifts for every budget, with prices starting at $39.95 and going as high as $2,000 in their premium wine & champagne-curated-collection. They also offer free shipping on all gifts.

In terms of customer service, they provide live help during normal business hours, where customers can chat online with one of their customer service representatives. They also provide delivery and shipping information for gift baskets, alcohol, and seasonal restrictions. They have policies in place for returns and substitutions, ensuring customer satisfaction. They accept all major credit cards, Apple Pay, PayPal, and Diner's Club for payment. They also offer order tracking and member benefits like managing addresses, storing billing information, keeping track of monthly gift-giving expenses, and setting reminders of upcoming events. They ensure security and privacy by using Secure Sockets Layer (SSL) technology on their secure servers.

GiftTree Pros & Cons

Pros of GiftTree.com:

  • Unique Selection: Offers a wide variety of gift baskets and boxes for any occasion.
  • Range of Prices: Prices vary depending on the basket and size, catering to different budgets.
  • Excellent Customer Service: Many customers praise the friendly and knowledgeable customer service staff.
  • Free Shipping: Free shipping on all gifts, making it convenient for customers.
  • Quality Products: Known for quality products, including gourmet and wine gift baskets.
  • Community-Focused Products: Features a collection called Giving Tree that supports women-owned companies and minority-owned startups.
  • Corporate Gifting Programs: Offers dedicated business gift-buying services for corporations.

Cons of GiftTree.com:

  • Late Delivery: Many customers have experienced late delivery, with some orders arriving weeks after the estimated date.
  • Unprofessional Service: Some customers have reported unprofessional service, including refusal to provide refunds and accusations of wrong addresses.
  • Cheap Products: Some customers have received baskets with cheap products, which can be disappointing.
  • High Price Level: Some customers feel that the prices are high, especially considering the potential for late delivery and poor product quality.

Overall Rating:

  • Sitejabber: 3.2 stars from 1,899 reviews.
  • PissedConsumer: 1.8 stars from 80 reviews.

These mixed reviews highlight both the strengths and weaknesses of GiftTree.com.

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GiftTree Customer Reviews (20)

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veselafilipova06
veselafilipova06
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First and last time using GiftTree

I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time. One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable! On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address. So unprofessional! He said he will send me an email. I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!!!

Jan 14, 2024
Yseult Soucy
Yseult Soucy
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So many gift ideas

Seriously, this joint has every possible gift idea ever thought of under the sun! Whatever or whoever you need a gift for, they have something for them. And the quality is super impressive - like wow. Gifting has never been made so effortless.

Jun 9, 2023
Kimberly Lewis
Kimberly Lewis
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Such personalized presents!

My go-to place for personalized gifts and baskets. These folks really got that extra lil' something goin' on - they pay attention to every last detail so you know whatever gift you pick will be spot on for the recipient. Love it.

Jun 9, 2023
Charles Schaefer
Charles Schaefer
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Memorable Birthday Gift Set

The personalized birthday gift set I received far exceeded my expectations. It included a bunch of my recipient's favorite treats like gourmet chocolate truffles, specialty cookies, and micro-roasted coffee beans. The gifts were beautifully arranged in a vintage-inspired basket with a custom tag bearing her name and birthday. Really love to see that they put efforts to make my gift stand out

Jun 8, 2023
Weldon Gillespie
Weldon Gillespie
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Great Selection of High Quality Gift Baskets

Their gift baskets are on point. They have literally every imaginable theme you could want - from foodies and wine lovers to spa junkies and chocoholics. The foods and products seem premium quality too.

Jun 7, 2023
James Ping
James Ping
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Saved me at the last minute

When I forgot an important birthday, this website saved the day. I found an awesome gift, customized it, and had it delivered in no time.

Jun 6, 2023
Letícia Carvalho
Letícia Carvalho
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That's an impressive collection

Their assortment of gift baskets is ridiculously vast and varied. I was able to find an amazing gift for literally everyone on my list.

Jun 5, 2023
Chuck Yarbrough
Chuck Yarbrough
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Agents Are Helpful and Patient

Had to call customer service once. Rep stayed on line till my issue was solved - didn't rush me at all. They big on making sure customers happy.

Jun 4, 2023
Dennis Davis
Dennis Davis
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Feb 15, 2023
Kate Chifley
Kate Chifley
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Feb 15, 2023

GiftTree Customer’s Q&A

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GiftTree Features and Benefits

GiftTree.com offers several key features and benefits:

  • Unique selection of gift baskets and boxes for any occasion.
  • Range of prices depending on the basket and size.
  • Excellent customer service.
  • Free shipping.
  • Great deals.
  • Quality products that make great gifts for any special occasion.
  • Community-focused products: GiftTree recently launched a new collection called Giving Tree that features goodies made by women-owned companies, minority-owned startups and small businesses supporting causes they believe in. The components are made with simple, natural ingredients and the packaging is environmentally-friendly whenever possible.
  • Corporate gifting programs: GiftTree offers corporate gifting programs for corporations and businesses large and small. From gift selection and design through delivery confirmation, a dedicated Business Gift Advisor makes the business gift-buying experience easy and seamless.
  • Gift Baskets for 1 to 1000: No matter if you’re sending a Thinking-of-You gift basket to your best friend or coordinating a large-scale corporate gifting program for the holidays, GiftTree has the experience and know-how to help you leave a lasting impression.

Remember, it's always a good idea to read reviews and do some research before making a purchase. Happy shopping!

GiftTree Pricing

GiftTree.com offers a variety of pricing options for their products, including:

  • Flat Standard Shipping Rate: $17.43 per gift.
  • Expedited Shipping: Available for quicker shipping, but the cost is not specified.
  • Product Prices: Varying prices for different items, such as:
    • Broadway Chocolatier: Regular price $109.95, Sale price $79.95.
    • Premium Grade Fruit and Gourmet Chocolates: Regular price $149.95, Sale price $149.95.
    • Various gift baskets and gourmet food items with prices ranging from $79.95 to $149.95.

For specific product pricing, it is recommended to visit the GiftTree.com website or check their collections and best sellers pages.

About gifttree.com Payment Method?

GiftTree, an online gift service, offers a variety of payment options for its customers. The accepted payment methods include Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, and Diner's Club. These options provide flexibility for customers to choose their preferred method of payment when purchasing products from the site.

GiftTree FAQs

FAQ

GiftTree Alternatives

Here are some alternatives to GiftTree.com:

  1. Edible Arrangements
  2. Zingerman's
  3. Design It Yourself Gift Baskets
  4. A Gift Inside
  5. Harry & David
  6. Pemberton Farms
  7. Canterberry Gifts
  8. Hickory Farms
  9. The Best Gift Baskets
  10. GiftBasketsPlus

These alternatives offer a variety of gift baskets and boxes, many of which can be customized to suit the recipient's preferences. Some also offer dietary options such as vegan, vegetarian, gluten-free, and dairy-free. They provide a range of prices to suit different budgets. Options include food & fruit gift baskets, corporate gifts, and more.

Remember, it's always a good idea to compare features and pricing before making a purchase. Happy shopping!

FAQ

How To Open A GiftTree Account?

To open an account on GiftTree.com, follow these steps:

  1. Visit the GiftTree.com website.
  2. Look for the Customer Service section.
  3. Under Member Benefits, there are options to manage addresses, store billing information, keep track of monthly gift giving expenses, and set reminders of upcoming events.
  4. GiftTree accepts all major credit cards: Visa, MasterCard, Discover, American Express, Apple Pay, PayPal, and Diner's Club.
  5. The website uses Secure Sockets Layer (SSL) technology to provide the best possible protection from unauthorized access.

Remember, it's always a good idea to read the website's privacy policy and terms of service before creating an account. Happy shopping!

FAQ

Does GiftTree guarantee my delivery date?

Yes, they guarantee your delivery date. If their delivery partner misses your delivery date, GiftTree will refund the shipping costs on your gift.
FAQ

What time are deliveries made?

Deliveries are made between 8 am and 8 pm by FedEx, UPS, or USPS, and sometimes up until 9 pm during higher volume holiday periods.
FAQ

How much is shipping?

Shipping costs vary by gift selection. To determine the shipping cost, add an item to your shopping cart and enter the delivery zip code.
FAQ

Does GiftTree offer faster shipping options?

Yes, they offer expedited shipping for quicker shipping. To see the cost for a specific gift, add a gift to your shopping cart and enter the delivery zip code.
FAQ

Can GiftTree deliver same day?

Yes! Their florist delivered flowers and balloons can be delivered the same day if you order by 1:00 PM in your time zone, Monday through Friday.
FAQ

What are some popular gift baskets on GiftTree?

GiftTree offers a vast collection of thoughtfully curated gift baskets. Some popular options include the As Good As Gold Classic Gift Basket, which includes a variety of sweet and savory snacks, and the 5th Avenue Grand Wine Gift Basket, featuring Founders Vine Russian River Pinot Noir and Istro Cabernet Sauvignon Alexander Valley. Other popular choices are the Encore Gourmet Gift Basket, Metropolitan Gourmet Gift Basket, Broadway Chocolatier, and Golden Gourmet Classic Gift Basket. For those looking for premium options, the Grand Indulgence Gourmet Gift Basket and Hampton's Country Estate Wine Basket are excellent choices. GiftTree also offers a special collection called Giving Tree that showcases a variety of gift boxes with goodies made by women-owned companies, minority-owned startups, and small businesses donating back to causes they believe in.

FAQ

About gifttree.com Prices and Cost?

GiftTree offers a wide range of gifts for every budget. Prices start at $39.95 and can go as high as $2,000 in the premium wine & champagne-curated-collection. Free Shipping is offered on all gifts. The new arrivals section features items such as the Cocktails at Bissinger's Truffles for $49.95, Rochioli Estate Pinot Noir Wine Crate for $119.95, and Party in the Park Picnic Gift Box for $69.95. The price range of GiftTree's new gifts and gift baskets starts from $39.95 and can go as high as $2,000. The site also offers sales where customers can save up to $60 off on selected items.

FAQ

About gifttree.com Popular Products and Services?

GiftTree is a well-known brand that offers a variety of gift baskets. Their popular products include Wine, Fruit, Gourmet, and Champagne gift baskets. They have a collection called Giving Tree which supports women-owned companies, minority-owned startups, and family-owned businesses committed to meaningful causes. They also offer Best-Selling Gifts and New Arrivals for customers looking for trending and unique gift ideas. GiftTree prides itself on its selection of exciting gifts, handcrafted notecards, and exceptional customer service. They also offer Free Shipping on all gifts. Their prices range from $39.95 to as high as $2,000 in their premium wine & champagne-curated-collection. Their best sellers include the As Good As Gold Classic Gift Basket and The 5th Avenue Grand Wine Gift Basket. These baskets feature a delicious collection of treats like gourmet popcorn, sumptuous chocolates, cookies, seasoned nuts, and more. They also offer wine-inclusive baskets for those looking for a more luxurious gift option.

FAQ

How can I contact GiftTree customer service?

To contact GiftTree customer service, one can call 888.777.5611. The call center hours (EST) are Monday - Friday 9:00 AM - 6:00 PM. The center is closed on Saturday and Sunday. Additionally, one can reach out via email or start a Live Chat on their website.

FAQ

gifttree.com Return Policy?

GiftTree's Return Policy states that perishable, fragile, and personalized items cannot be returned. However, they do have a GiftTree Guarantee that ensures customer satisfaction. If a customer is not happy with a purchase, GiftTree will provide a replacement, refund, or credit after the customer contacts their customer service team.

As for the Shipping Policy, GiftTree offers a flat standard shipping rate of $12.43 per gift. They also offer expedited shipping for quicker delivery, but the cost will vary. To see the cost for a specific gift, customers need to add the gift to their shopping cart and enter the delivery zip code. It's important to note that during the warm summer months, GiftTree restricts the amount of time a gift can be in transit to avoid any spoiling from happening. If the delivery location is beyond a 2-day transit window from any of their offices, they may require expedited shipping.

FAQ

What is the GiftTree Guarantee?

The GiftTree Guarantee is a promise of 100% Satisfaction. All products ordered from GiftTree are covered by this guarantee, ensuring that the gift will arrive to the recipient in quality condition. If the recipient is not satisfied with the quality of a delivered product, the customer service department should be contacted immediately. They will provide a replacement, credit, or refund.

However, there are some conditions. Fresh products, perishable, personalized and fragile products cannot be returned. If the quality doesn’t meet expectations, these products are covered by The GiftTree Guarantee. Non-perishable items should be returned within 30 days of delivery in their original packaging, after contacting the customer service department. Non-perishable returned items must be sent to the GiftTree return address, from the location that package was originally mailed. Full merchandise credit for future purchases will be received. Shipping is not refundable.

In terms of substitutions, every effort is made to guarantee total satisfaction. If a gourmet food item or specialty container is out of stock, the gift recipient will receive a similar item of equal or greater value. Gifts containing temperature-sensitive items (such as chocolate) may not be available to ship during summer months of May through September. During these months, these items will be substituted for items of equal or greater value.

FAQ

How do I contact GiftTree customer service?

To get in touch with GiftTree customer service, there are several options available. One can reach out via phone by dialing 888.777.5611. The call center hours (EST) are: Monday - Friday 9:00 AM - 6:00 PM, while it remains closed on Saturday and Sunday. Additionally, there is an option to chat online with a customer service representative during normal business hours. For any queries or comments, one can also send an email. The response is promised to be prompt and friendly.

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